IP telephony
Efficient and cost-effective communication.
We offer two variants of modern IP telephony:
Phone system on the local network — devices on the network connect directly to the system, external devices via the internet using port forwarding.
Phone system in the cloud — the system is hosted in a cloud environment, and all end devices connect via the internet.
Use in practice: IP phone, softphone (Windows/macOS) or smartphone app (Android/iOS) — as needed, with the same functions and phone numbers.
Features: call forwarding, voicemail, call diversion, conference calls, door opener integration, queue, integrated chat, database connection for contact import.
How IP telephony works
With IP telephony, phone calls are no longer carried over classic telephone lines but digitally over your existing data network and the internet. Your voice is converted into data packets, transmitted and converted back into speech at the recipient — usually without any noticeable loss of quality compared to classic telephony.
Because IP telephony is software-based, many features can be provided that would be difficult or impossible to implement with classic phone systems: intelligent call forwarding, automatic voicemail, conference calls for several participants, and integration into email and chat programs, so that calls can be made directly from a computer or smartphone.
Setup is done centrally via a virtual phone system that is easy to manage: new extensions can be set up in minutes, phone numbers can be moved flexibly between employees, and staff working from home or on the road can be reached via their usual extension, without any additional hardware at the workplace.
Advantages of IP telephony for your company
Besides noticeable cost savings on long-distance calls and the elimination of separate phone lines, IP telephony offers above all one thing: flexibility. Since your phone system is no longer tied to a fixed location, employees, locations and even entire departments can easily be integrated into a single phone system — regardless of where the people are.
Scalability is also convincing: as your company grows, additional extensions can be set up without complex cabling. At the same time, you benefit from better availability through intelligent call distribution, for example when incoming calls are automatically forwarded to the next free employee.
What Tucana does when introducing IP telephony
We first analyze your existing telephony landscape and your requirements in order to select the right IP telephony solution for your company. We then take care of the complete setup — from configuring the virtual phone system and porting existing phone numbers to training your employees in the new features.
After the introduction we remain reliably at your side: we take care of ongoing maintenance, quickly set up new extensions as needed and are your contact for technical questions about your telephony. This way you benefit from a modern, flexible communication solution that you don’t have to look after yourself.